Privacy Policy
1x2 Platform

1. Introduction & Scope of Privacy Policy

This Privacy Policy is published by 1x2 and applies to all users who register, browse, or use any services provided through our platform at 1x2.st. This document describes the types of personal data we collect, the purposes of collection, how we use it, and the protective measures we take.

By registering an account or continuing to use the 1x2 platform, you consent to the collection and processing of your personal data as described in this Privacy Policy. If you do not agree, please stop using the platform and contact us to arrange account deletion.

This policy should be read together with Terms and Conditions 1x2 platform, which serves as a supplementary document to this policy.

2. Personal Data We Collect

Parties 1x2 collects various types of personal data to enable us to provide a secure, efficient service that meets the needs of users in Malaysia. Data collected includes:

2.1 Data You Provide Directly

• Identity Information: Full name, date of birth, national ID number or passport number.
• Contact Information: Email address, phone number, residential address.
• Financial Information: Bank account number, bank name, and registered payment method details.
• KYC Documents: Copy of identity card, utility bill, or other documents for identity verification purposes.
• Account Information: Username, encrypted password, language preference, and account settings.

2.2 Automatically Collected Data

• Technical Data: IP address, device type, operating system, browser version.
• Usage Data: Pages visited, session duration, buttons clicked, games played.
• Location Data: General geographic location based on IP address for regional compliance purposes.
• Cookies and Tracking Technologies: Data collected through session cookies, preference cookies, and internal analytics tools.

3. Purposes of Personal Data Use

The personal data we collect is used solely for the following legitimate and stated purposes:

4. Sharing Data with Third Parties

Parties 1x2 does not sell, rent, or disclose your personal data to third parties for independent marketing purposes. However, in certain limited situations, we may share your data with:

• Payment Service Provider: Required financial data is shared with licensed payment processors to securely handle deposit and withdrawal transactions.
• KYC Service Provider: Identity information is shared with trusted third-party identity verification providers for compliance purposes.
• Regulatory Authority: Required information is shared with local or international authorities when mandated by law, court order, or official investigation.
• Technology Partner: Anonymised technical and analytics data is shared with infrastructure and analytics providers to improve platform performance.

All third parties who receive your data are bound by strict confidentiality agreements and are required to protect your data to the same or higher standards as 1x2.

5. Cookies & Tracking Technologies

Platform 1x2 uses cookies and similar tracking technologies to enhance user experience and platform performance. Types of cookies used:

• Session Cookies: Required to maintain your login session while browsing the platform. This cookie is deleted when you close your browser.
• Preference Cookies: Stores your preferences such as language, time zone, and display settings.
• Analytics Cookies: Helps us understand how users interact with the platform for the purposes of continuous improvement.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 1x2 platform.

6. Data Retention Period

Parties 1x2 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law:

• Active Account Data: Retained for the duration your account remains active and in use.
• Transaction Data: Retained for a minimum of 7 years in compliance with financial and anti-money laundering legislation.
• KYC Documents: Retained for 5 years after account closure or as required by the relevant authorities.
• Log & Technical Data: Retained for 12 months for security and fraud detection purposes.
• Marketing Data: Retained until you withdraw consent or close your account.

Upon expiry of the retention period, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.

7. Data Security & Protective Measures

We take the security of your personal data very seriously. The technical and organisational measures we have in place include:

• 256-bit SSL/TLS encryption for all data communications between users and servers.
• Sensitive data in the database is encrypted using the AES-256 standard.
• Role-based access control (RBAC) ensuring only authorised staff can access user data.
• Continuous security monitoring 24 hours a day, 7 days a week.
• Regular security audits conducted by independent third parties.
• Two-factor authentication (2FA) for staff access to internal systems.
• Cybersecurity awareness training for all staff who handle user data.

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage you to also take precautions on your end, such as using a strong password and enabling two-factor authentication on your account.

8. Cross-Border Data Transfers

In operating the platform, your personal data may be transferred to and stored on servers located outside Malaysia. Any such data transfer is carried out in compliance with applicable legal requirements and with adequate levels of protection maintained through:

• Data transfer agreements compliant with recognized data protection standards.
• Use of approved standard contractual clauses for international data transfers.
• Data protection impact assessments prior to any new data transfer to a new country or territory.

9. How to Exercise Your Privacy Rights

To exercise any of the privacy rights stated in this Policy, you may:

1. Login to your 1x2 account and access the Privacy Settings for fundamental changes.
2. Contact the 1x2 customer support team via live chat available on the platform.
3. Submit a written request to our support email stating the type of request and your identifying information.

We will process your request within 30 working days upon receipt. For complex cases, this period may be extended by up to 60 days with prior notice to you. We may require identity verification before processing any request relating to personal data.

10. Changes to the Privacy Policy

Parties 1x2 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to you via:

• In-platform notification upon your next login.
• Email to the address registered to your account.
• A prominent notice on this Privacy Policy page along with the latest update date.

Your continued use of the 1x2 platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your data.

11. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact our privacy team through the support channels available on the 1x2 platform. We are committed to taking every inquiry seriously and responding within a reasonable timeframe.

If you believe we have not handled your complaint satisfactorily, you have the right to lodge a complaint with the relevant data protection authority in Malaysia.