Help Center 1x2
FAQ

Registering for a 1x2 account is quick and straightforward. Click the "Register" button at the top of the website or app, then fill in basic details such as your phone number, email address, and password. You will also need to verify your phone number via OTP. The entire process takes under 3 minutes. You must be 18 years of age or older to register.

To complete KYC verification, you will need to provide a copy of your MyKad (front and back) or a valid passport, along with recent proof of address such as a utility bill or bank statement dated within the last 3 months. Documents can be uploaded directly through your account. The verification process is typically completed within 24 business hours.

No. Each individual is only permitted to hold one active account at 1x2. Owning multiple accounts violates the terms of service and may result in all associated accounts being suspended with balances returned. If you cannot recall your existing login details, use the "Forgot Password" function or contact our customer support team.

Log in to your account and go to the "Profile Settings" section. Select the information you wish to update — phone number or email address — then follow the identity verification steps provided. For security reasons, changes to contact details require OTP verification on your existing number or email before the new information is saved.

The minimum age requirement is 18 years. 1x2 enforces a strict underage protection policy. During the KYC process, your age will be verified through a valid identification document. Accounts found to be registered under the name of a minor will be terminated immediately and all transactions will be voided.

1x2 supports a wide range of deposit methods for the convenience of Malaysian members, including local bank transfers via FPX (Maybank, CIMB, Public Bank, RHB, Hong Leong Bank), digital wallets Touch 'n Go eWallet, GrabPay, Boost, and over-the-counter bank deposits. All deposits are processed instantly or within minutes.

The minimum deposit is RM10 for most payment methods. The maximum limit depends on your chosen method and account level — VIP members enjoy higher deposit limits. For specific limits by payment method, please check the Deposit page for full details.

Deposits via FPX and digital wallets are typically credited to your account instantly within 1 to 5 minutes. In the rare case where a deposit takes longer, please contact our customer support with proof of payment (screenshot or receipt) and we will resolve it promptly.

1x2 does not charge any processing fees for deposits. You receive the full amount you deposit into your gaming account. However, some banks or digital wallet providers may apply a small fee according to their own policies — please check with your financial service provider before making a deposit.

Log in to your account and go to the "Withdrawal" section in the account menu. Select your preferred withdrawal method, enter the amount and your bank account or digital wallet details, then confirm the request. Make sure your bank account name matches the name registered at 1x2 to avoid delays.

Withdrawals are typically processed within 15 minutes to 2 hours on business days. For VIP members, withdrawals are processed with higher priority. Withdrawals made at night or on weekends may be processed on the next business day. Check the Withdrawal for more information.

Withdrawals may be declined for several reasons: your account has not completed KYC verification, bonus rollover requirements have not been met, your bank account details do not match the account name, or you have exceeded the daily withdrawal limit. Check your account verification status and ensure all rollover requirements are fulfilled before submitting a withdrawal request.

The minimum withdrawal is RM30 for standard accounts. The daily maximum depends on your VIP membership level — the higher your VIP tier, the greater your daily withdrawal limit. Platinum VIP members enjoy the highest withdrawal limits with no strict daily cap. Contact your personal account manager for more details.

1x2 offers an extensive game collection spanning video slots (over 3,000 titles), live casino with real dealers (Baccarat, Roulette, Blackjack, Dragon Tiger), sports betting (football, NBA, tennis, e-sports), classic table games, poker, and number games. All games can be played directly from your web browser or mobile app.

Yes. All games at 1x2 use a Random Number Generator (RNG) that has been certified by independent auditing bodies. For slots, the RTP (Return to Player) value is clearly displayed for each game. Live Casino uses real physical equipment that can be monitored in real time. Transparency and fairness are a top priority at 1x2.

Some slot games and table games offer a free demo mode that can be tried without depositing real money. However, demo mode does not award real-money wins. Live Casino and sports betting require an active account with a real balance. Log in to your account to see which games have a demo option.

1x2 partners with the world's leading game providers, including Evolution Gaming, Pragmatic Play, Playtech, NetEnt, Microgaming, Spadegaming, Joker Gaming, and many more. These partnerships with licensed providers ensure guaranteed game quality, fairness, and security for all members. Explore all options on the Platform us.

New 1x2 members are eligible for an attractive welcome bonus on their first deposit. Bonus details including the deposit match percentage and rollover requirements will be clearly displayed during the registration process or on the promotions page. The bonus is automatically credited once your first deposit is successfully processed.

The rollover requirement (or wagering requirement) is the total amount you need to wager before bonus funds can be withdrawn. For example, if a RM100 bonus carries a 10x rollover, you must place a total of RM1,000 in bets before withdrawing that bonus. You can track your rollover progress under the "Bonus" section in your account.

Yes, 1x2 offers a wide range of ongoing promotions for active members, including daily and weekly reload bonuses, weekly cashback of up to 10%, free spins on selected slots, daily challenges with cash prizes, and exclusive offers for major sporting events. Check the "Promotions" section in your account regularly so you never miss a deal.

1x2 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is stored on secure servers protected by multi-layered firewalls. We do not share your personal data with third parties without your consent, except as stated in our Privacy Policy us.

Go to "Account Settings" then select "Security". Enable the "Two-Factor Authentication" option and choose your preferred method — either OTP via SMS or an authenticator app such as Google Authenticator. Once enabled, every login attempt from a new device will require an additional verification code that only you have access to.

Change your password immediately using the "Change Password" function in your account settings. Log out of all active sessions via the "Log Out of All Devices" option. Then contact 1x2 customer support via live chat to report the suspicious activity you have detected. Our security team will investigate and take immediate action.

For Android, the device requires OS version 6.0 (Marshmallow) or above with a minimum of 2GB RAM. For iOS, an iPhone or iPad running iOS 12 or later is required. A stable internet connection (WiFi or 4G/5G) is recommended for the best experience, especially when playing Live Casino. The app is optimised for high performance with efficient data usage.

Yes, the 1x2 mobile app delivers a complete experience — including all slot games, Live Casino, sports betting, deposits, withdrawals, account management, and access to all the latest promotions. In fact, some exclusive offers are only available to app users. The app interface is also optimised for mobile screens for a more comfortable gaming experience.

Try the following steps: make sure you are using the latest version of the app, clear the app cache in your device settings, and restart your phone. If the issue persists, uninstall and reinstall the app from the App us for the latest version. Contact our technical support team via live chat if the issue persists.